 Home Solutions ... Phone Banking
 The busy lifestyle of many people today means that a lot of routine day-to-day activities, including banking, have to be rationalised. There are a number of channels, such as ATMs, electronic kiosks, Internet, mobile phones, POS devices, available to bank customers in order to satisfy this need. However, many consumers tend to prefer traditional ways of banking or in some cases do not have access to more advanced channels. For these customers, telephone banking presents the best option.
TranzWare Phone Banking is one of the solutions in the remote banking range developed by Compass Plus. With TranzWare Phone Banking, a financial institution can offer its customers secure direct access to an extensive range of financial services. Not only it is designed to accommodate the current requirements of bank customers but it is also flexible enough to meet their needs of tomorrow.
List of Services
One of the distinctive advantages of TranzWare Phone Banking in comparison with similar solutions offered on the market, is provision of a truly broad range of financial services and transactions that can be securely accessed and performed by means of a standard touch-tone telephone:
Information Services:
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Request card/account balance |
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Request card/account statement |
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View card/account status |
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View card/account limits |
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Check exchange rates |
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Other information: rates, repayment dates, credit/overdraft limits, etc. |
Payments:
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Arbitrary Payments (choice of payment recipients from those defined by the bank): |
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Mobile phone service |
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Cable TV service |
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Landline (phone) service |
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others |
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Predefined payments (choice of payment recipients from those defined by the customer): |
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Public utilities |
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Landline (phone) service |
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School fees |
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others |
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Deferred/periodic payments |
Fund transfers:
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Card/Account/Card |
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Card/Card |
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Account/Account |
Purchases:
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Paying for services offered by mobile phone and Internet service providers |
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* There is an option where Phone Banking customer can receive a copy of voice massages in form of SMS, e-mail or fax |
During phone banking sessions, an automated operator informs customers of available options and asks them to enter ID and PIN in order to activate the system. All options can be chosen by pressing corresponding number-keys on the customer phone.
Security
As with all products in the TranzWare family, special attention is devoted to security when using Phone Banking. The solution has all of the following security features:
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ID when accessing information services |
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PIN when initiating transaction |
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Usage of code pages or TANs when transaction is authorised |
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Usage of dynamic SMS passwords |
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Blocking access to the service if a PIN is entered incorrectly three times |
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Setting of transaction limits |
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Various combinations of the above |
Key Benefits
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Using TranzWare Mobile as a platform for the solution allows provision of multi-channel access to banking services (via Internet, SMS, WAP, Java, SIM applications, etc.) if such need shall arise |
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High level of security based on various features |
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System effectiveness due to the reduction of manual data entry (the system has many standard templates and an optimised scenario) |
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Easy integration with TranzWare Online (via VTBI) and other systems |
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System parameterisation and scalability |
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Option to register for the service via ATM |
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A subscribers mobile phone number can be used as an additional identification (security) means (if mobile phone is used to access the service) |
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Subscriber stop-list maintenance |
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Variety of report forms |
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System activity monitoring |
For further information please download the brochure or contact us. |
