 Home Service Service Overview
 Choosing Compass Plus as a solution provider means that in addition to obtaining an advanced product(s), a financial institution also receives exceptional project management, professional consulting, comprehensive training and immediate (utilising latest information technologies) and extensive customer support.
At Compass Plus, we treat every customer as our first and only aiming at providing superior customer care. Our team of highly experienced and responsive programme engineers, project managers, training and support officers are committed to providing top-quality one-to-one support around the clock. To ensure effective customer contact management Compass Plus structure encompasses Customer Business Management Department. Moreover, personal account manager is assigned to each customer taking responsibility for meeting changing customer demands.
Compass Plus professionals have considerable experience in customer project management gained in the course of successful deployment of all-scale and complexity EFT systems. Additionally Compass Plus development and support staff frequently take part in regional and international conferences, seminars and undertake various courses ran by international payment systems and other influential companies in the business area.
Our project deployment methodology is based on careful planning of activities throughout the project phases, including development of detailed specifications, plans and layouts for testing, EFT network certification, system migration and commissioning – everything a financial institution needs in order to deploy their EFT system successfully and/or migrate smoothly. The principal goal of this planning is to optimise the project implementation time and speed up time-to-market, as well as minimise the risks inherent in projects of this kind due to their complex and integrated nature.
In addition, we offer tailored automated modification, distribution, installation and version monitoring service for each of our customers via an advanced remote support technologies such as JIRA.
Compass Plus takes responsibility for all project-linked activities that our customers may require for project deployment including:
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Dedicated project planning and management (including planning for a project as a whole as well as its individual phases) |
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Development of business plans and calculation of pay-back periods for commercial projects |
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Elaboration of technical requirements and specifications |
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Consultancy in software and hardware selection and ordering |
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Consulting services for achieving formal member status with international EFT networks |
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Hardware and software setup and configuration |
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Installation of terminal equipment and other hardware |
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Integration with other IT systems deployed within a financial institution |
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Connection to local and global communications network |
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Certification activities with international and local EFT networks |
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Software product modification to suit the specific project requirements |
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Test script development and linked testing of system components |
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Migration plan development and implementation |
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Training of customer staff |
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A choice of support plans |
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Development of legal, operational, maintenance and methodology documentation |
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Software and customer support |
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Other activities involved in EFT system deployment and its successful running |
Within the framework of customer support, Compass Plus provides consulting services relevant to various organisational and operational issues for electronic payment systems and systems of retail banking service.
Compass Plus also offers the services of our international payment system-certified processing centre to those customers who are new to EFT business and want to enter it quickly with minimum amount of investment.
Please view individual Service links or contact us today to learn more about Compass Plus range of services. |
